Policies + Waitlist Information
It’s so important to us that clients who purchase packages or memberships get to fully use and enjoy them! That’s why the following policies are in place, so that everyone who intends to take a class can come and get the most of their time and value at Mega Barre.
10 hr Cancellation Policy
ALL CLASSES | ALL CLASS TIMES – 10 HR CANCELLATION POLICY
If you cancel within 10 hours of the class start time, you will lose the class credit.
Unlimited package holders will incur a $20 late cancellation fee.
*Please note that circumstances like traffic and illnesses are not exempt from late cancellation fees, as we try our hardest to allow as many clients as possible to be able to plan for and take class!
NO SHOW POLICY
NO SHOWS WILL INCUR A $25 FEE REGARDLESS OF PACKAGE OR MEMBERSHIP TYPE.
Why you ask? With limited machines and spots, we want to guarantee that anyone planning on taking class, can take class. These policies are in place to make things fair for EVERYONE! Show up for the class you booked or cancel your reservation, so someone else can get a spot!
Please note that checking in for a class but not attending it or leaving early may also result in a no show penalty, as we strive to ensure that as many classes as possible can plan for and take class as possible!
WAITLIST INFO
LET’S TALK WAITLISTS!
Don’t be dismayed by the waitlists – it’s normal for there to be waitlists for classes, especially in the couple of weeks leading up to them. Trust us, that does not mean you’re not making it in!
As you’re able, keep the 10 hour window in mind. Once the window has passed, if anyone who has signed up for the class drops out, that space becomes available on a first come, first served basis. To view any last minute openings, remove yourself from the waitlist as the system no longer pulls automatically from it after the 10 hour cancellation window has passed. Keep an eye out for open spots using the app or website, especially if you live close to a studio or have some flexibility in your schedule.
In a pinch, don’t be afraid to just show up. We will allow walk in’s if the space becomes available and you may just benefit from someone no-showing. Just be prepared for any potential scenario if you go this route.
CLASS ALERTS
How will I be notified if I get into class and off a waitlist?
You will receive an email and/or text notification if you make it into a class off a waitlist only if you have notifications turned on. Make sure you have notifications turned on in your account settings, otherwise you will not receive these messages!
If you are on a waitlist for a class and a spot opens up, you’ll be moved in automatically so long as the cancellation window has not passed. For example, if you’re on the waitlist for a 4:15pm class, you could be moved in automatically up until 10 hours of that class but after that you can remove yourself from the waitlist and see if a spot opens.
CLASS & BOOKING LIMITS
How many classes am I allowed to take per day?
Clients are allowed to book and take a maximum of 2 classes per day total, regardless of membership or credit package. It’s incredibly important to us to allocate space for as many of our clients as possible! (This includes holding a spot on multiple waitlists, the limit is now 2)
Note that we reserve the right to cancel excess reservations.
We know it can be tempting to jump on a few waitlists and see which one moves faster, but when so many clients subscribe to this method it can over-inflate waitlists and lead to more late cancellations and no shows. So, we recommend choosing the class you want to be in the most, keeping in mind that within 10 hours of a class’ start time any open spots become first come, first served for sign up.
BOOKING CLASSES
When is the booking window for classes?
Booking windows open at different time frames based on membership. Our unlimited members or ones with year in full get the longest booking window, 28 days out.
Limited membership holders (4, 8, 10x/month) get 21 days out.
Class pack holders get 14 days out.
We do this to give our members full priority, yet also do not want this to be taken advantage of. When you book a class, even if weeks away, please only do so if you intend to actually come. If you are unsure, please wait until closer to class time to actually take a spot.
guest policies
We love nothing more than when you want to share the Mega Barre experience with your friends and family! Currently, our paid in full members or unlimited members include one complimentary guest pass per month. This renews at each renewal cycle. Clients utilizing other memberships or class packs can purchase a drop in for a guest or utilize a class in their pack to book someone else. If you’re not sure how to do this, just reach out! We’re happy to help.
As a reminder, guest bookings are held to the same policies and standards as other clients. This includes late cancellation and no show charges, should a member and/or a guest not come to class.
MAXIMUM NUMBER OF PENALTY CANCELS & NO SHOWS
How many is too many?
We’d much rather you be in class than collect your late cancellation or no show fees. This helps keep attendance strong, our instructors fully compensated, machines occupied, and waitlists fair. Accordingly, we reserve the right to freeze memberships for any clients who accrue 8 or more late cancellation or no show fees in a single billing period. We’re happy to work with you to find a class pack or membership that best fits the cadence you’re aiming for, and prioritizes attendance across our studios.
Note:
Something to note, as a boutique fitness studio these policies are standard in all small studios and many larger ones across our area and in the country. We strive for all clients to get into the classes they want and have to be firm about these policies. Comparable studios in our area have a much stricter time frame for cancellation windows ranging from 12 hours to 24 hours and some charge up to $30 for a no show. We hope you can respect our policy as it’s meant to only help keep you accountable to yourself and your goals, but also to be fair to those who may be on a waitlist. Additionally, it is imperative that our instructors are prepared appropriately catering to the number of clients signed up.
Membership Suspension
Unlimited Auto Renew members may suspend their account for up to 30 days, one time per 12 month period. A $20 administration fee will be charged for suspensions to the credit card on file upon activation. Class pass memberships not eligible for suspension.
A suspension request form must be received a minimum of 10 days prior to the suspension start date. Suspension requests are not accepted over the phone and a form must be filled out to process the request. Intro pass and class pass memberships are not eligible for suspensions.